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Reuben28779839i8fx
Participant
March 8, 2023
Question

I am no longer able to sign in on desktop

  • March 8, 2023
  • 1 reply
  • 534 views

I had linked my Gmail to Adobe and was able to sign in when I clicked on "continue with Google". Now acrobat says "sign in on your browser" but no browser session was opened. 

    This topic has been closed for replies.

    1 reply

    S_S
    Community Manager
    S_SCommunity Manager
    Community Manager
    March 9, 2023

    Hi @Reuben28779839i8fx,

     

    Hope you are doing well. Sorry for your experience with Acrobat Sign-in.

     

    Have you tried clearing the cache file, resetting the browser data, and then checking? 

    You might try the steps as per the web browsers you use:

    1. Microsoft Edge: Reset Microsoft Edge data in the cloud | Microsoft Learn

    2. Firefox: How to clear the Firefox cache | Firefox Help (mozilla.org)

    3. Google Chrome: Clear cache & cookies - Computer - Google Account Help

    4. Apple Safari: Clear cookies in Safari on Mac - Apple Support (IN)

     

    Once done, you might want to try logging in again.

     

    Hope this helps.

     

    -Souvik

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