I am not able to open pdf files

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Participant

Greetings. We are experiencing the same issue of NOT being able to open PDFs after system updates and patching.

Community Manager

Hi there

Hope you are doing well and thanks for reaching out.

What happen when you try to open the PDF files? Do you get any error message? If yes, please share the screenshot of the same for more clarity.

Also, share the information requested earlier so we can check it further.

Community Manager

I hope this message finds you well! Thank you for reaching out regarding the issue you're experiencing with opening PDF files.

To better assist you, could you please provide more details about the problem? Specifically:

Error Messages: What happens when you attempt to open the PDF file? Are you encountering any error messages? If so, it would be helpful if you could share a screenshot of the error for a clearer understanding of the issue.
Specific PDF Files: Is this issue occurring with a particular PDF file, or are you unable to open any PDF files at all? If possible, please try opening a different PDF file and let me know if the problem persists.
App and OS Version: What version of the Adobe Acrobat Reader mobile app are you using, and which operating system is your device running? You can check the app version by tapping on the profile icon and selecting “About Adobe Acrobat.” If you’re not on the latest version, please try updating the app via the App Store (for iOS) or Play Store (for Android). After updating, I recommend rebooting your device to ensure all changes take effect.

Once you provide this information, I’ll be in a better position to help you troubleshoot the issue.

Thank you, and I look forward to hearing back from you!

~Amal

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