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I am not receiving email when the agreement had been signed and completed. I use to get it before now I done get the email out the completed signed agreement. How to fix that.

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The email notification is not being received when an agreements has been completed. In the past I record the completed signed agreement.

Meenakshi NegiCorrect answer

Community Manager

Hi positive_smartse829,

Please ask the sender to check if the setting for “Attach a PDF copy of the signed document in emails sent to” is enabled in the account settings. You may refer to the steps suggested here: Attach a PDF copy of the signed document in emails sent to.

If that is not the case, please check and confirm whether you receive a notification from other email addresses.

Thanks,

Meenakshi

P

positive_smartse829Author

Participant

Hello,

All of the notifications are enabled on the sender side; however, the notifications are still not coming in.

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Amal Jaiswal

Community Manager

Hi @positive_smartse829

I hope you are doing well, and thanks for confirming that the notifications are enabled on the sender side. I'm sorry the completion emails are still not reaching you. Please give us some time to get this checked internally. We will keep you posted on the progress.

Thanks for your understanding

Regards

Amal

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dahlia_2292

Participant

Was there an update on this here? I had a few of my associates experience the same thing at the beginning of this month and noticed this was posted at the beginning of the month as well. Not sure if this was a temporary bug you all found and fixed? All confirmed notifications were on, and none were turned off. Thank you!

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Meenakshi Negi

Community Manager

Hi positive_smartse829,

Thank you for reaching out.

If you are not receiving email notifications when the document is completed, please check with the sender of the agreement. It’s possible that they have disabled the settings for sending completion emails.

If that’s not the case, please let us know.

Thanks,

Meenakshi

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positive_smartse829Author

Participant

Hello,

Where can I check whether it is turned on or off? Please provide instructions on how to verify.

Thank you.

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Amal Jaiswal

Community Manager

Hello @positive_smartse829

I hope you are doing well, and thanks for the update. I'm sorry for the trouble you are experiencing.

Where to check depends on whether you sent the agreement or received it to sign:

If you sent the agreement: sign in to your Acrobat Sign account on the web, hover over your name in the upper right corner, and select My Profile. From there, review your notification settings (My Notifications) to confirm that the events for a completed agreement are set to send you an email. The steps are here: Configure your events and alerts.
If you received the agreement to sign: the completion email is controlled by the sender's settings and their account settings, so the sender is the best person to check this.

It would also help to look in the Junk or Spam folder of the email address the agreement was sent to, in case the completion email was filtered.

Let us know how it goes.

Regards,
Amal

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