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stella_3214
Participant
Jun 18, 2025 4:15 PM UTC
Answered

I am unable to open Adobe Acrobat Reader App in my ipad

I can not open Adobe Acrobat Reader app since yesterday.
My iPad is iPad Pro IOS version 17.7.8. I tried to turn off and restart my iPad, offload the app and reinstall the app. It doesn't work. It is rather frustrating as a lot of important documents stored in the app became unaccesible. And I dare not to delete the app as all the data would be gone. Please help.

 
 
 
Tariq DarCorrect answer
Legend
Jun 18, 2025 5:53 PM UTC

Hello, 

 

This is an update. The fix for the issue has been deployed. 

Kindly clear the app from the background and try launching it again. Let us know how it works. 

 

Thank you for your patience and support. 

 

 

~Tariq

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8 replies

JR Boulay
Community Expert
JR BoulayCommunity Expert
Community Expert
Jun 19, 2025 8:47 AM UTC

[MOVED TO THE ACROBAT READER MOBILE DISCUSSIONS]

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Acrobate du PDF, InDesigner et Photoshopographe
mara_4474
Participant
Jun 18, 2025 4:59 PM UTC

The same happened to me. I also erased the app and reinstall but it didn't work. I have several important documents in the app

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stella_3214Author
Participant
Jun 18, 2025 8:32 PM UTC
Now the issue has been resolved.
You can kill the app in the background and open. Hope it works for you!

Sent from my iPad
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Tariq Dar
Legend
Jun 18, 2025 4:40 PM UTC

Hello,

We apologize for the troubled experience. We are aware of Acrobat crashing on iOS devices. You can check the status of the latest updates on this issue here: https://adobe.ly/40duIKS.

 

Thank you for your continued support.


~Tariq

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mara_4474
Participant
Jun 18, 2025 5:52 PM UTC

Hi Tariq, any progress on this issue? I still can't open Acrobat app in IOS

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Tariq DarCorrect answer
Legend
Jun 18, 2025 5:53 PM UTC

Hello, 

 

This is an update. The fix for the issue has been deployed. 

Kindly clear the app from the background and try launching it again. Let us know how it works. 

 

Thank you for your patience and support. 

 

 

~Tariq

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