Skip to main content
S
stella_3214
Participant
June 18, 2025
Answered

I am unable to open Adobe Acrobat Reader App in my ipad

  • June 18, 2025
  • 3 replies
  • 479 views

I can not open Adobe Acrobat Reader app since yesterday.
My iPad is iPad Pro IOS version 17.7.8. I tried to turn off and restart my iPad, offload the app and reinstall the app. It doesn't work. It is rather frustrating as a lot of important documents stored in the app became unaccesible. And I dare not to delete the app as all the data would be gone. Please help.

 
 
 
Correct answer Tariq Ahmad

Hello, 

 

This is an update. The fix for the issue has been deployed. 

Kindly clear the app from the background and try launching it again. Let us know how it works. 

 

Thank you for your patience and support. 

 

 

~Tariq

3 replies

JR Boulay
Community Expert
JR BoulayCommunity Expert
Community Expert
June 19, 2025

[MOVED TO THE ACROBAT READER MOBILE DISCUSSIONS]

Acrobate du PDF, InDesigner et Photoshopographe
M
mara_4474
Participant
June 18, 2025

The same happened to me. I also erased the app and reinstall but it didn't work. I have several important documents in the app

S
stella_3214Author
Participant
June 18, 2025
Now the issue has been resolved.
You can kill the app in the background and open. Hope it works for you!

Sent from my iPad
T
Community Manager
Tariq AhmadCommunity Manager
Community Manager
June 18, 2025

Hello,

We apologize for the troubled experience. We are aware of Acrobat crashing on iOS devices. You can check the status of the latest updates on this issue here: https://adobe.ly/40duIKS.

 

Thank you for your continued support.


~Tariq

M
mara_4474
Participant
June 18, 2025

Hi Tariq, any progress on this issue? I still can't open Acrobat app in IOS

T
Community Manager
Tariq AhmadCommunity ManagerCorrect answer
Community Manager
June 18, 2025

Hello, 

 

This is an update. The fix for the issue has been deployed. 

Kindly clear the app from the background and try launching it again. Let us know how it works. 

 

Thank you for your patience and support. 

 

 

~Tariq

Terms & ConditionsAccessibility statement
Using the community Terms of use Privacy Cookie preferences Do not sell or share my personal information ad choicesAdChoices