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galina_6474
Participant
May 16, 2025
Answered

I ask for a refund for the subscription because the program does not work

  • May 16, 2025
  • 1 reply
  • 227 views
  1. I ask for a refund for the subscription because the program does not work.
Correct answer Amal.

Hi there

 

Hope you are doing well.

 

++ Adding to the discussion

 

I have checked your Adobe account linked with the Adobe ID you are using on this community and unable to track any active/paid plan. If you may have used a different Adobe ID, please share it with us via DM only so we can check it further.

 

For self-help and future reference you may also refer to the help page (https://adobe.ly/4mlen03)

 

 

1 reply

creative explorer
Community Expert
creative explorerCommunity Expert
Community Expert
May 18, 2025

@galina_6474 the program does work. Many others have been using it. Now, it might be that you are unsure on how to use it. Is there a reason why it isn't working for you? 

If you still want to cancel it, sign in to your Adobe account on the Adobe website

 

m
Amal.
Community Manager
Amal.Community ManagerCorrect answer
Community Manager
May 19, 2025

Hi there

 

Hope you are doing well.

 

++ Adding to the discussion

 

I have checked your Adobe account linked with the Adobe ID you are using on this community and unable to track any active/paid plan. If you may have used a different Adobe ID, please share it with us via DM only so we can check it further.

 

For self-help and future reference you may also refer to the help page (https://adobe.ly/4mlen03)

 

 

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