I ask for a refund for the subscription because the program does not work

Question

I ask for a refund for the subscription because the program does not work.

Amal. · Accepted Answer

Hi there

Hope you are doing well.

++ Adding to the discussion

I have checked your Adobe account linked with the Adobe ID you are using on this community and unable to track any active/paid plan. If you may have used a different Adobe ID, please share it with us via DM only so we can check it further.

For self-help and future reference you may also refer to the help page (https://adobe.ly/4mlen03)

justlearn · Answer

@galina_6474 the program does work. Many others have been using it. Now, it might be that you are unsure on how to use it. Is there a reason why it isn't working for you?

If you still want to cancel it, sign in to your Adobe account on the Adobe website

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