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Sherwin28718228fv4o
Participant
March 5, 2023
Question

I bought subscription but services not working

  • March 5, 2023
  • 1 reply
  • 699 views

I bought the subscription services in Google Play but the services are not available in the app. I logged in with my Google play email yet the app keeps telling me that the account is linked with a previous account I had with a previous employer email. I uninstalled the app and reinstalled it again, logged in with same email registered on Google Play and got the same thing. It is really frustrating. Please assist before I dump Adobe for another pdf solution app.

 

Sincerely 

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    1 reply

    S_S
    Community Manager
    S_SCommunity Manager
    Community Manager
    March 5, 2023

    Hi @Sherwin28718228fv4o,

     

    Hope you are doing well. Sorry for your experience with Acrobat Reader Mobile.

     

    Would you mind sharing a screenshot of the error you see when logging in or restoring the purchases?

     

    Also, have you tried going to Settings-> Apps-> Acrobat-> Storage-> use the option delete cache and delete app data? 

    This would remove any data you have from your previous organization and then allow you to use your new subscription.

     

    Hope this helps.

     

    -Souvik.

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