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Marmejia2187
Marmejia2187
Participant
April 11, 2026
Question

I bought tje premium version but when I sign in, I still have the free version

  • April 11, 2026
  • 1 reply
  • 14 views

I bought the premium version in February, I have two accounts in my Google play, and I sign in with the account that I bought the Adobe premium, but it will continue send my a message that I have to adquiere the premium version. 

    1 reply

    Amal Jaiswal
    Community Manager
    Amal JaiswalCommunity Manager
    Community Manager
    April 14, 2026

    Hi there 

     

    Hope you are doing well and thanks for reaching out, We are sorry for the trouble you are experiencing. 

     

    I have checked the Adobe accounr linked with the Adobe ID you are using on this community and unable to track any active premium plan, if you have used a different email ID to purchase the premium plan, please logout of the application and relogin with the correct Email/Adobe ID and check. 

     

    Also make sure, the email used to login to the application and  the one used on the Play store for the purchase of the premium plan are same.

     

    ~Amal 

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