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Participant
July 6, 2026
Question

I can not access Adobe scan and most of the files I have in storage

  • July 6, 2026
  • 1 reply
  • 6 views

I touch adobe scan and I get I blank screen that stats I can not open 

    1 reply

    Amal Jaiswal
    Community Manager
    Community Manager
    July 6, 2026

      

    Hi @--removed--  

    Hope you are doing well, and thanks for reaching out. We are sorry for the trouble you are experiencing. 

    Have you started experiencing this issue recently, or was it occurring earlier as well?


    What is the version of the Adobe Scan App and the OS you are using? Tap on the profile icon > About Adobe Scan and try updating the app to the latest version available on the App/Play Store, and reboot the device once, and see if that helps.

    If it still doesn’t work, please share a small video recording of the steps you are taking and the issue as it occurs for further investigation.  

    ~Amal