Participant

Question

I can not use Export pdf file to word or excel

Forum|Forum|7 years ago
July 14, 2018
1 reply
1428 views

Desde el 15 de junio he renovado mi suscripción para EXPORTAR ARCHIVOS PDF A WORD O EXCEL y no lo puedo usar. He verificado el proceso y todo se ha efectuado, sale que estoy suscrita hasta el 15 junio del 2019. He desinstalado e instalado la app en telef android

Android

This topic has been closed for replies.

Meenakshi_Negi

Legend

Hi Dorisc,

Sorry for the delay in response.

Are you still experiencing the issue in Exporting PDF on your mobile application?

If yes, please share your Adobe ID in a private message under which you have purchased the service.

To initiate a private message, use the steps provided here How Do I Send Private Message.

Also, let us know what exactly happens when you try to export PDF.

Do you get any error message? If yes, please share.

Please make sure that you are signed in to the application with the correct Adobe ID.

Try once to sign out of the application and reboot the device.

Then sign-in again and check if you can export the PDF.

Let us know how it goes.

Regards,

Meenakshi

dorisc46201873Author

Participant

Saludos Meenakashi:

Hice todo lo que me indica pero continuó sin poder usarlo.

Adjunto mi suscripción.

Doris CV

Docente & Coach

El mar., 31 de jul. de 2018 09:32, Adorobat <forums_noreply@adobe.com>

escribió:

I can not use Export pdf file to word or excel
Adorobat
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marked meenakshin83966505
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Meenakshi_Negi

Legend

Hi Doris,

Could you please share the Adobe ID in a private message that you use to sign-in.

To initiate a private message, refer to the steps mentioned here How Do I Send Private Message.

Also, could you please share the screenshot of the screen you receive, when you try to export the PDF on your Android device.

To add a screenshot here, refer to the steps mentioned below:

- Click on the insert icon provided in the reply window as shown below:

- Insert Image window will appear.

- Click on Insert Image tab and then browse the location where you have saved the screenshot file.

- Select the file and click on Open > Insert Image.

We will be waiting for your response.

Regards,

Meenakshi

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