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Chantelle28690919q66s
Participant
March 15, 2023
Question

I can’t access my premium features

  • March 15, 2023
  • 1 reply
  • 561 views

My subscription is still active until 24 of March However, I can't use any premium features that I pay for. I tried to sign in & out. I tried uninstalling and reinstalling. I tired restoring purchase but still 

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1 reply

S_S
Community Manager
S_SCommunity Manager
Community Manager
March 17, 2023

Hi @Chantelle28690919q66s,

 

Hope you are doing well. Sorry for your experience with the Acrobat Reader Mobile subscription.

 

I checked with the account registered on the community and could not find an active subscription. 

 

Would you mind sharing a screenshot of the purchase or a few details of the subscription from your device to investigate further? 

 

Look forward to hearing from you.

 

-Souvik.

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