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GhadaYounis
Participant
October 26, 2021
Question

I can’t access premium

  • October 26, 2021
  • 1 reply
  • 1496 views

Dear team,

can you please help, subscribtion already active & money deducted through Apple ID however I can't access premium features & asked me to subscribe & when click subscribe it shiws me that I'm already subscribed !!

This topic has been closed for replies.

1 reply

Anmo210
Anmo210
Participant
October 26, 2021

I've been going back and forth with Apple and Adobe for over a month for this same issue. Apple shows my subscription active until 04/22, but Adobe has no record of  my account - despite the fact that I've been using the app since April of this year.  It just stopped working one day, showing my status as a "free user".   Any help is appreciated!

D
defaultv1xg8kn5jzsy
Participant
October 26, 2021

I'm having that same problem. I made a mistake and purchased it twice 

Ria Tagra
Ria Tagra
Inspiring
October 27, 2021

Hi All,

 

Sorry for the inconvenience caused. Try to restore your account using below given steps:

1. Tap on profile icon.

2. Tap on subscription.

3. Tap on restore purchase.

For more information try: https://www.adobe.com/devnet-docs/acrobat/ios/en/managingsubscriptions.html#cancel-a-subscription

 

Let us know how it works on your end.

 

Regards 

Ria

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