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frogking111
frogking111
Participant
March 31, 2026
Answered

I can't access the 'plans' page to cancel my free trial.

  • March 31, 2026
  • 1 reply
  • 70 views

Hello Adobe Community,

 

I would like to cancel my 7-day free Adobe Acrobat trial (which runs out in 5 days). But I am unable to access the ‘plans’ page under ‘plans and payment’ in the settings. The page just doesn’t load. I tried it with Brave, Microsoft Edge and Firefox, all with cleared history & cache, but nothing works. Here is a screenshot:
 

 

Please help me out. I asked the chatbot, but it just sends me a link to the page above, which I can’t load, lol. Can’t afford to be charged right now. Thanks.


 

    Correct answer frogking111

    Edit: It finally worked. Had to login to Adobe using my smartphone with mobile internet, in a private Brave browser tab. That way the 'plans' page loaded properly. Interesting. I'm out. 

    1 reply

    frogking111
    frogking111AuthorCorrect answer
    Participant
    March 31, 2026

    Edit: It finally worked. Had to login to Adobe using my smartphone with mobile internet, in a private Brave browser tab. That way the 'plans' page loaded properly. Interesting. I'm out. 

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