Skip to main content
Motlotleng34376227rxmp
Participant
Dec 31, 2023 9:05 AM UTC
Answered

I can't download imm5257e form

I have trying to download the imm5257e form but I can't load with you software and it's mendatory for immigration yet it's failing bismally 

 

    This topic is closed to new replies. Start a new post to keep the conversation going.
    jane-e
    jane-eCorrect answer
    Community Expert
    Dec 31, 2023 11:24 AM UTC

    @Motlotleng34376227rxmp 

     

    The message is telling you that you cannot use Reader for Mobile to view the PDF. You need the desktop version. This is something we see with forms that were created in LiveCycle, which unfortunately included many government forms. You will need to use Acrobat Reader for desktop to fill out the form.

     

    I've moved your post from Using the Community (for forum questions) to Acrobat Reader for Mobile.

     

    Jane

     

    View reply

    8 replies

    kglad
    Community Expert
    kgladCommunity Expert
    Community Expert
    Dec 31, 2023 3:01 PM UTC

    incorrect: ie, tap the message link and upgrade your mobile reader.

    Translate
    jane-e
    Community Expert
    jane-eCommunity Expert
    Community Expert
    Dec 31, 2023 4:18 PM UTC
    quote

    ie, tap the message link and upgrade your mobile reader.

    By @kglad



    It will not work to update the mobile version of Reader, Keith. 

     

    @Motlotleng34376227rxmp is using Acrobat Reader Mobile which will not open forms made in LiveCycle Designer. They need a desktop version. See the error message:

    Jane

    Translate
    kglad
    Community Expert
    kgladCommunity Expert
    Community Expert
    Dec 31, 2023 4:23 PM UTC

    @jane-e 

     

    oops, thank you for that.

    Translate
      jane-e
      Community Expert
      jane-eCommunity ExpertCorrect answer
      Community Expert
      Dec 31, 2023 11:24 AM UTC

      @Motlotleng34376227rxmp 

       

      The message is telling you that you cannot use Reader for Mobile to view the PDF. You need the desktop version. This is something we see with forms that were created in LiveCycle, which unfortunately included many government forms. You will need to use Acrobat Reader for desktop to fill out the form.

       

      I've moved your post from Using the Community (for forum questions) to Acrobat Reader for Mobile.

       

      Jane

       

      Translate
      Motlotleng34376227rxmpAuthor
      Participant
      Jan 1, 2024 7:44 AM UTC

      I have used desktop, I get the same result 

      Translate
      Terms & ConditionsAccessibility statement
      Using the community Terms of use Privacy Cookie preferences Do not sell or share my personal information ad choicesAdChoices