I can’t have access to the premium features of my account.

Question

I have been using Adobe Acrobat Reader for the last four years, always happy with the service. But the last year, I started having problems to have access to the premium features. I tried to edit a pdf but it didn't let me because it said that I was a free user. Then I clicked on the subscribe button and it said that I was already subscribed, the screen started buffering for a very long time and it never got me access to my premium account. Weeks later I tried to get access to the premium features and it worked well for a few days until I started to have the same problems and the same pattern continued. It's been a very frustrating experience because Adobe Acrobat Reader is a great tool for my projects. I hope someone can give a solution for this problem.

sprinklr-integration-user · Answer

Hi @MiguelZ78

I hope this message finds you well and thank you for reaching out.

I’ve looked into the Adobe account linked with the Adobe ID you're using here and, unfortunately, I wasn’t able to locate an active, paid subscription for Acrobat Premium. If you used a different email address for the purchase, please let us know via private message, and we’ll do our best to track down your subscription and help you further.

~Amal

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