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Kindhearted_knight5273
Participant
September 29, 2026
Answered

I can't read pdfs that I download from my e.ail anymore

I used to be able to read pdfs i received on my Gmail. I cant read them anymore, despite still having a membership on the mobile app. I have attached a screenshot of the message I receive on 90% of rhe pdfs I try to view on my phone. 

    Meenakshi Negi
    Meenakshi NegiCorrect answer
    Community Manager
    September 30, 2026

    Hi Kindhearted_knight5273,


    Thank you for reaching out, and sorry for the trouble caused.

    This error appears because you are trying to open an advanced XML Form Architecture (XFA) PDF on a mobile device. These dynamic or static forms, often used by governments and banks, only work on desktop versions of Adobe Acrobat. 

    As you mentioned, you used to be able to open PDFs before. Please check if these are the same form that you were opening previously.


    Let us know if you need any help.


    Thanks,

    Meenakshi

    View reply

    3 replies

    Meenakshi Negi
    Community Manager
    Meenakshi NegiCommunity ManagerCorrect answer
    Community Manager
    September 30, 2026

    Hi Kindhearted_knight5273,


    Thank you for reaching out, and sorry for the trouble caused.

    This error appears because you are trying to open an advanced XML Form Architecture (XFA) PDF on a mobile device. These dynamic or static forms, often used by governments and banks, only work on desktop versions of Adobe Acrobat. 

    As you mentioned, you used to be able to open PDFs before. Please check if these are the same form that you were opening previously.


    Let us know if you need any help.


    Thanks,

    Meenakshi

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    Kindhearted_knight5273Author
    Participant
    September 30, 2026

    They are, 

    I am trying to read the content not edit it. Is there a way to read only?

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    Amal Jaiswal
    Community Manager
    Amal JaiswalCommunity Manager
    Community Manager
    September 30, 2026

    Hi @Kindhearted_knight5273

    I hope you are doing well, and I'm sorry for the trouble you are experiencing.

    The Acrobat Reader mobile app on iOS and Android does not support XFA forms,which is why you see the error message in your screenshot.

    Here are the options that can help:

    • Open the PDF in Acrobat Reader freeware application  (https://adobe.ly/4xVtguR) on a Windows or Mac computer, where XFA forms are supported.

    • Ask the sender or organization that issues the form whether they can provide a standard PDF version that also opens on mobile.

    Hope this information will help.

     

    Regards,
    Amal

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