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Participant
January 13, 2023
Question

I can’t save changes

  • January 13, 2023
  • 2 replies
  • 588 views

I purchased premium to edit pdf files. I've repeatedly made changes and none of the changes are saved. Only the original file. I'm losing my mind trying . I also can't delete pages 

 

 

 

 

 

 

 

 

This topic has been closed for replies.

2 replies

S_S
Community Manager
Community Manager
January 31, 2023

Hi @Daniela27932092bjsd,

 

Hope you are doing well. Sorry about your experience.

 

If you still experience the same issue, would you mind sharing a few pieces of information for further investigation:

1. The application version of Acrobat you are using;

2. The iOS version you are using;

3. A screen recording of the issue for better understanding;

4. The file on which you were trying to put the annotations.

 

Look forward to hearing from you. Sharing the above information would allow us to narrow down the investigation to get to the concrete resolution.

 

-Souvik.

AkanchhaS8194121
Legend
January 16, 2023

Hi @Daniela27932092bjsd 

 

Sorry for the trouble.

While editing the document, you need to press done once the required changes are made. Hope you haven't missed that before exiting from the file.

Here are the detailed steps for editing a pdf on iOS https://www.adobe.com/devnet-docs/acrobat/ios/en/workingwithpdf.html#editpdf 

 

To make sure you have activated your Premium feature on the mobile app. Kindly Sign Out of the application and sign back in.

For the file you are referring to above, check for the same if it's saved on Document Cloud web or not: https://acrobat.adobe.com/link/home/ 

 

Thanks,

Akanchha