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Barbaro5E2C
Participant
October 17, 2021
Question

I can’t use my subscription for Adobe acrobat

  • October 17, 2021
  • 1 reply
  • 554 views

 

Hello,

 I'm subscribed for a year and every time I try to use my subscription it says that I'm subscribed but I can't use the features because it asks me to subscribe again. I tried everything, turning off my phone, updating the app, deleting the app, signing in and out. I'm really frustrated as I use the app for work. I restoring my purchases and I get an error message every time. 

This topic has been closed for replies.

1 reply

Harsh Vardhan Pareek
Community Manager
Harsh Vardhan PareekCommunity Manager
Community Manager
October 18, 2021

Hi @Barbaro5E2C 

 

Thank you for posting your query here. Please help me with few details to understand your issue better.

  1. Make and model of your device?
  2. Application version?
  3. Do you have premium subscription? To check please refer: https://www.adobe.com/devnet-docs/acrobat/ios/en/troubleshooting.html?highlight=about 

 

We did try to replicate the behavior on our end, however, it is working fine. Make sure your application is updated. Do save your work then try to sign out and sign in back. Reboot your device.

Note: Ensure you are connected to the internet.

 

Your subscription should automatically activate. If you have an issue, you can reactive or restore your purchase as follows:

  1. Tap Profile icon.
  2. Tap Subscriptions.
  3. Tap Restore purchases.

After a dialogue appears stating your purchase is restored, relaunch the app and try using your paid services.

 

For more help: https://www.adobe.com/devnet-docs/acrobat/ios/en/managingsubscriptions.html#upgrade-existing-subscri...

 

Regards,

Harsh

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