"I can't use the app

Question

"I can't use the app; I purchased it, but the premium version isn't activated."

Souvik Sadhu · Accepted Answer

@연옥35629482rh6r Thanks for sharing the screenshot.

This resembles a typical case for Apple's masked email address, where the subscription was purchased using the masked ID while the login was done using the primary ID.

I suggest contacting Apple Support to check if the subscription from either IDs can be merged so you can use the features.

-Souvik

Souvik Sadhu · Answer

Hi @연옥35629482rh6r,

Hope you are doing well. Thank you for writing in!

I checked the email address shared, but the subscription shows as canceled.

Please share a screenshot of your profile page from the App Store under Profile-> Purchase and subscriptions, where it shows the subscription active.

This will help me take it up with the team for further investigation.

-Souvik

Sign up

To post, reply, or follow discussions, please sign in with your Adobe ID.

Sign in to Adobe Community

To post, reply, or follow discussions, please sign in with your Adobe ID.