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kmckinzy
Participant
June 11, 2026
Question

I canceled my subscription, got charged and realized it did not go through, so I have re-canceled my subscription. I would like a refund.

  • June 11, 2026
  • 1 reply
  • 2 views

I canceled my subscription and it did not go through so I ended up getting charged. I have canceled my subscription again and would like a full refund.

    1 reply

    Community Manager
    June 11, 2026

    Hi ​@kmckinzy

     

    Thanks for sharing your concern. We understand this situation can be frustrating.

     

    Please refer to the following article for guidance on Acrobat Reader Mobile and Adobe Scan Premium subscriptions, including trial cancellations, billing inquiries, subscription management, and refund-related requests: https://adobe.ly/3S0cknD

    The article addresses the most common scenarios and outlines the available next steps for assistance.


    ~Tariq