I canceled my subscription yet they my money

Question

I have canceled my subscription and when I wanted to delete my account they asked me for payment so I paid then when I tried to delete my account it asking me to update my payment and pay again ?? What is happening . I want my money back and I want to delete my account .

jane-e · Answer

@37755650  If you subscribed from the App Store or Google Play for the mobile app then you need to contact them directly for billing issues. Jane

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