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authentic_Journeye203
Participant
September 21, 2026
Answered

I canceled the free trial on 12 Aug (deadline is 19Aug) I was still charged on 19 Aug and today 21 Sept. it is a scammer! Please refund otherwise I will report credit card fraud. I have already reported this fraud to the bank!

  • September 21, 2026
  • 1 reply
  • 19 views

I canceled the free subscription before the deadline but I was still charged consecutively 2 months!

    Correct answer Amal Jaiswal

    Hi there

     

    Hope you are doing well, and thanks for reaching out. We are sorry for the trouble you are experiencing. 

     

    Please check the steps shared in the help article https://adobe.ly/4hKoEDc and see if that works.

     

    Regards
    Amal

    1 reply

    Amal Jaiswal
    Community Manager
    Amal JaiswalCommunity ManagerCorrect answer
    Community Manager
    September 21, 2026

    Hi there

     

    Hope you are doing well, and thanks for reaching out. We are sorry for the trouble you are experiencing. 

     

    Please check the steps shared in the help article https://adobe.ly/4hKoEDc and see if that works.

     

    Regards
    Amal

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