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StephenCrerar
Participant
June 20, 2026
Question

I cancelled my free trial before it ran out but was still charged full price, can this be refunded

  • June 20, 2026
  • 1 reply
  • 8 views

I was charged a full month but cancelled my free trial well in advance of the 7 day mark, can this please be rectified asap as I don’t have the requirement for the full sub

    1 reply

    Community Manager
    June 22, 2026

    Hello ​@StephenCrerar ,

    Thanks for sharing your concern. We understand this situation can be frustrating.

     

    Please refer to the following article for guidance on Acrobat Reader Mobile and Adobe Scan Premium subscriptions, including trial cancellations, billing inquiries, subscription management, and refund-related requests:

     

     

    The article addresses the most common scenarios and outlines the available next steps for assistance.


    ~Tariq