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Lindsey25912680d6iq
Participant
September 2, 2022
Answered

I cancelled my free trial within 10 minutes and was charged $10

  • September 2, 2022
  • 1 reply
  • 317 views

Why was I charged $10 after cancelling my free 1 week trial and how do I contact someone about this issue 

This topic has been closed for replies.
Correct answer S_S

Hi @Lindsey25912680d6iq

 

I hope you are doing well. Sorry for the trouble with the subscription.

 

I checked your account, and you were charged because of the monthly subscription you opted in for. A free trial is only available with the yearly subscription package.

 

You can apply for a refund from Google Play Store as they monitor any transactions for in-app purchases in Android.

Click the link to start the process: Request a refund on Google Play - Google Play Help.

 

I hope this helps.

 

-Souvik.

1 reply

S_S
Community Manager
S_SCommunity ManagerCorrect answer
Community Manager
September 2, 2022

Hi @Lindsey25912680d6iq

 

I hope you are doing well. Sorry for the trouble with the subscription.

 

I checked your account, and you were charged because of the monthly subscription you opted in for. A free trial is only available with the yearly subscription package.

 

You can apply for a refund from Google Play Store as they monitor any transactions for in-app purchases in Android.

Click the link to start the process: Request a refund on Google Play - Google Play Help.

 

I hope this helps.

 

-Souvik.

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