Skip to main content
-
--removed--
Participant
July 7, 2026
Answered

I cancelled my subscription yesterday and I got billed yesterday. I would like to request a refund.

  • July 7, 2026
  • 2 replies
  • 26 views

I had done a trial and then got charged on the same day I cancelled

    This topic has been closed for replies.
    Correct answer Amal Jaiswal

    Hi there 


    Hope you're doing well, and thanks for reaching out. We are sorry for the trouble you are experiencing.

    Please check the steps shared in the help article https://adobe.ly/3SKPtNi to know more about the cancellation and refund process/policy.

    ~Amal

    2 replies

    jane-e
    Community Expert
    jane-eCommunity Expert
    Community Expert
    July 7, 2026

    ​@--removed-- 

     

    Did you follow the steps here to cancel?

    https://community.adobe.com/announcements-14/how-to-cancel-acrobat-mobile-or-scan-premium-subscriptions-7293?postid=7293#post7293

     

    If you cancelled properly, it can take up to 2 weeks for a refund.

     

    Adobe does not collect payments for mobile apps. Contact the App Store or Google Play with questions.

     

    Jane

     

     

    Amal Jaiswal
    Community Manager
    Amal JaiswalCommunity ManagerCorrect answer
    Community Manager
    July 7, 2026

    Hi there 


    Hope you're doing well, and thanks for reaching out. We are sorry for the trouble you are experiencing.

    Please check the steps shared in the help article https://adobe.ly/3SKPtNi to know more about the cancellation and refund process/policy.

    ~Amal

    Firefly Community Gallery
    Adobe Firefly

    Remix with Firefly Community Gallery

    Thousands of free creations to fall in love with and remix in Firefly.

    Explore now
    Terms & ConditionsAccessibility statement
    Using the community Terms of use Privacy Cookie preferences Do not sell or share my personal information ad choicesAdChoices