I cannot fill in any form etc. This just started because I have paid monthly subscription for years

​Hi @Coplabernard24@gmail.com ,

Hope you are doing well, and thanks for reaching out, and sorry for the trouble, especially since you have been a subscriber for years, and this only just started.

Since there isn't much detail yet, a few questions will help me point you at the right fix instead of guessing:

• Are you on the Acrobat Reader mobile app (iPhone or Android), or is this in the desktop or web version of Acrobat?

• What actually happens when you try to fill a field? Does nothing happen when you tap it, does it say the document is read-only, does it ask you to sign in, or is there an error message?

• Does this happen with every PDF you try, including ones you know are fillable forms, or just certain files?

While you check those, here are the two most likely causes, given how you described it, sudden and tied to your paid subscription:

1. The app isn't recognizing your subscription anymore, even though it's active and you've been paying for years. This can happen after an app update, a phone restart, or a billing cycle renewal that didn't sync properly. The fix that resolves this most often is: log out of Acrobat Reader on your device, restart the device, then log back in. If that doesn't work, there's a Restore Purchases option (usually under your profile icon > Subscriptions) that re-links an active payment to the app.

2. If you're on mobile specifically, Adobe's Fill and sign PDF forms on mobile page walks through what filling a form should look like in the app, which is a useful way to confirm whether the issue is the subscription, the document, or the app itself.

Let me know which platform you're on and what happens when you tap a field; that's the fastest way to narrow this down.

~Amal