Det282615851i2f

Participant

Answered

I cant cancel my subscription

Forum|Forum|3 years ago
February 5, 2023
3 replies
824 views

Please help. For some reason i cant unsubscribe. It keeps deducting from my bank account. I havent using adobe since last year.

This topic has been closed for replies.

Correct answer S_S

Hello @Det282615851i2f,

Since Acrobat Premium is a mobile-based subscription, I suggest contacting the store where you purchased the subscription.

You may refer to the below links for more.

For Android

Our help article to learn more: Subscription Services — Acrobat for Android Help (adobe.com)

Initiate refund from the store: Request a refund on Google Play - Google Play Help.

For iOS

Our help article to learn more: Manage subscriptions — Acrobat for iOS Help (adobe.com)

Initiate refund from the store: Request a refund for apps or content you bought from Apple - Apple Support.

Let me know if this helps.

Thanks,

Souvik.

Donald3026424815iv

Participant

HELP

I just realized adobe billing me 30$/month for my deceased wifes account. I dont know how to stop billing.

Community Manager

Correct answer

Community Manager

Hello @Det282615851i2f,

Since Acrobat Premium is a mobile-based subscription, I suggest contacting the store where you purchased the subscription.

You may refer to the below links for more.

For Android

Our help article to learn more: Subscription Services — Acrobat for Android Help (adobe.com)

Initiate refund from the store: Request a refund on Google Play - Google Play Help.

For iOS

Our help article to learn more: Manage subscriptions — Acrobat for iOS Help (adobe.com)

Initiate refund from the store: Request a refund for apps or content you bought from Apple - Apple Support.

Let me know if this helps.

Thanks,

Souvik.

alvin28265565xyfq

Participant

How do you cancel something you never signed up for