Skip to main content
S
Song22009927z8vp
Participant
November 30, 2021
Question

I’d like to ask for a refund.

  • November 30, 2021
  • 2 replies
  • 453 views

I definitely canceled the free trial subscription after downloading the app and using it for a day a few days ago. However, when I looked at my account today, I saw that the premium subscription was paid. I don't use this app, and I don't need an annual subscription... Please give me a refund. I'm sorry for bothering you.

This topic has been closed for replies.

2 replies

Harsh Vardhan Pareek
Community Manager
Harsh Vardhan PareekCommunity Manager
Community Manager
January 13, 2022

Hi @Song22009927z8vp 

 

Hope you are doing well,

We have a few more users reporting a similar issue. And as we have checked that there is no subscription under your email, do you have any other email that might have the subscription active. Please let me know in a private message. 

 

Thanks,

Harsh

Harsh Vardhan Pareek
Community Manager
Harsh Vardhan PareekCommunity Manager
Community Manager
December 1, 2021

Hi @Song22009927z8vp 

 

Hope you are doing well.

As per the description above that you want to cancel the premium subscription of Acrobat Reader mobile. Here is a discussion link on a similar issue, kindly check out the steps provided there and let us know if that helps.

https://community.adobe.com/t5/acrobat-reader-mobile-discussions/unable-to-cancel-the-subscription/m-p/12501984

 

Thanks,

Harsh

Terms & ConditionsAccessibility statement
Using the community Terms of use Privacy Cookie preferences Do not sell or share my personal information ad choicesAdChoices