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Zealbm
Zealbm
Participant
March 31, 2026
Answered

I don’t understand the payment that was just deducted from my account tagged as adobe braintree I have no active subscriptions

  • March 31, 2026
  • 2 replies
  • 74 views

15,910 naira was just deducted from my bank account and the charges was tagged as adobe Braintree please what does it mean? I don’t have any active adobe subscription 

    Correct answer Souvik Sadhu

    Hi @Zealbm,


    Hope you are doing well. Sorry for the trouble with billing.


    The entitlement you are referring to, is not a part of Creative Cloud or Document Cloud, but a section of the Experience Cloud from Adobe.


    Please try using the support channel here: Sign in


    This will help you get in touch with the correct team for a better assistance.


    Hope this helps.


    Regards,

    Souvik


    2 replies

    alexandre_1708
    alexandre_1708
    Participant
    April 7, 2026

    I want that Adobe cancel the billing of Adobe - Braintree immediatly of my credicard. I' dont authorize the billing continuity

    Souvik Sadhu
    Community Manager
    Souvik SadhuCommunity ManagerCorrect answer
    Community Manager
    March 31, 2026

    Hi @Zealbm,


    Hope you are doing well. Sorry for the trouble with billing.


    The entitlement you are referring to, is not a part of Creative Cloud or Document Cloud, but a section of the Experience Cloud from Adobe.


    Please try using the support channel here: Sign in


    This will help you get in touch with the correct team for a better assistance.


    Hope this helps.


    Regards,

    Souvik


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