I got the 1 week free trial and cancelled the subscription the same day and now a week later $58.08 has been taken out of my account I want a refund

Forum|Forum|1 day ago
April 16, 2026
3 replies
30 views

I want a refund I canceled my week free trial the same day but the money has still been taken out of my account

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Correct answer Amal Jaiswal

Hi there

Hope you are doing well and thanks for reaching out. We are sorry for the trouble you are experiencing.

Please check the help page https://community.adobe.com/announcements-14/how-to-cancel-acrobat-mobile-or-scan-premium-subscriptions-7293 to know more about the cancellation and refund process/policy and see if that works.

~Amal

GgevhskAuthor

Participant

I have done that and i want a refund the subscription was cancelled it shouldn’t have come out and I cannot find a email address to email about it

Amal Jaiswal

Community Manager

Hi there

Please use the link provided in the previous response to raise the refund request with the billing team. Once they process the request, you will be notified via email.

~Amal

Amal Jaiswal

Correct answer

Community Manager

Hi there

Hope you are doing well and thanks for reaching out. We are sorry for the trouble you are experiencing.

Please check the help page https://community.adobe.com/announcements-14/how-to-cancel-acrobat-mobile-or-scan-premium-subscriptions-7293 to know more about the cancellation and refund process/policy and see if that works.

~Amal

GgevhskAuthor

Participant

I got the week free trial and canceled it the same day but now a week later $58.08 has been taken out of my account

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