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Tedwards100
Tedwards100
Participant
February 7, 2026
Question

I have a subscription expiring may but not able to use and edit my pdfs as I’ve always done. This is affecting my job what’s the problem

  • February 7, 2026
  • 1 reply
  • 44 views

I gave a subscription that is active but I’m listed as a free user and can’t edit pdf files for my job I’ve been doing this the last year without any issues but today it’s not allowing me to edit. I’m far being on work what’s the issue this is frustrating . When I first got the app I may used it under Apple forwarded email but I tried both and the app isn’t allowing me to do my job today 

    1 reply

    Amal.
    Community Manager
    Amal.Community Manager
    Community Manager
    February 9, 2026

    Hi ​@Tedwards100 

     

    Hope you are doing well and thanks for reaching out. 

     

    I have tried checking your Adobe account using the email id’s you have shared in the screenshots and unable to track any account accociated with them. 

     

    you may try to undo or remove the privaterelay.appleid.com email, go to iPhone/iPad Settings > [Your Name] > iCloud > Hide My Email, select the app or website, and tap "Stop using Apple ID" and see if that works.

     

    ~Amal

    Tedwards100
    Tedwards100Author
    Participant
    February 9, 2026

    Tedwards252@icloud.com do you see that .

    Amal.
    Community Manager
    Amal.Community Manager
    Community Manager
    February 10, 2026

    Hi ​@Tedwards100 

    Thanks for checking on that. I’ve tried looking up the account using the same email address as well, but unfortunately, I wasn’t able to find any Adobe account linked to it.

    ~Amal

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