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marcelo0D4517767451
Participant
December 30, 2020
Question

I have a subscription on my phone but I can't access the editable on my computer?

  • December 30, 2020
  • 2 replies
  • 1008 views

I have a premium account and get full access from my cell phone. However, when editing time through my computer, I can't because I am directed to a page to make a new plan! If my plan is up to date and I still have a period of use, why can't I access from my computer to edit the file?

    This topic has been closed for replies.

    2 replies

    Just Shoot Me
    Just Shoot Me
    Legend
    December 30, 2020

    Your post was moved over from the "Using the Community" forum, which is for getting help using this forum system, to a better forum.


    I hope this helps. Best of luck to you.

    C
    Community Manager
    Charlie.DCommunity Manager
    Community Manager
    January 4, 2021

    Hello Marcelo

    I see you are using Acrobat Premium on Android.  I will move your post once more to the correct location, so that the Acrobat team can confirm whether your subscription supports only Mobile or also Desktop Acrobat usage.

    Just Shoot Me
    Just Shoot Me
    Legend
    December 30, 2020

    And what EXACT Adobe Program are you Asking about.

     

    A subscription to LrM on your phone does NOT allow you to install LrC or even the Cloud base Lr Desktop on your computer. As far as I know. That would be a separate subscription to use either LrD or LrC on your computer.

     

    Although if you had subscribed to either the Photography Plan or the Lr Cloud base subscription you would get the Mobile version of Lr included.

     

    What you need to do it logn to the main Adobe website, Sign in use the same Adobe ID you used to buy the mobile version subscription and check the status of your account and subscription.

     

    account.adobe.com

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