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magnetic_multitalent7ba8
Participant
October 4, 2026
Question

I have a yearly subscription with Apple. I’m have trouble logging in. I don’t know if I used Apple, Gmail, or my personal email to start the subscription.

I’m not getting full use of my subscription.

    1 reply

    Amal Jaiswal
    Community Manager
    Community Manager
    October 23, 2026

    Hi @magnetic_multitalent7ba8

    I hope you are doing well, and thanks for reaching out. I’m sorry for the trouble you are experiencing, and I understand it’s frustrating when you can’t tell which email your subscription was started with.

    The quickest way to find the right account is to go to account.adobe.com, select Get help signing in, then Find your account, and enter each email you may have used (your Apple, Gmail and personal addresses).

    If you set up a password on the account, signing in with the email and password instead of the Apple or Google button can also help.

    For more information please check the steps shared in the help pages lited below:

    Resolve Adobe account sign-in issues

    Troubleshoot social account sign-in issues.


    Let us know how it goes.

    ~Amal

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