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Participant
October 8, 2026
Question

I have Adobe on my phone but its not letting me login on my laptop

  • October 8, 2026
  • 1 reply
  • 7 views

I have Adobe on my phone but its not letting me login on my laptop

 

    1 reply

    Amal Jaiswal
    Community Manager
    Community Manager
    October 9, 2026

    Hi @Jubilant_Phoenix9b27

    I hope you are doing well, and thanks for your patience. I’m sorry for the trouble, and I understand this is not what you were hoping for.

    From what we can see, the Acrobat Premium subscription linked to your account is meant for mobile devices only. This means it works on your phone but does not give access to Acrobat on a desktop or laptop, which is why you cannot sign in and use it there.

    If you would like to use Acrobat on your laptop, you would need an Acrobat Pro plan that includes desktop access. For more information, please check the help page https://adobe.ly/3Tvn66F

    Hope this will help.

    Regards,
    Amal