I have already cancelled my account literally yesterday and ye keep trying to charge me again

Question

I was refunded  for cancelling my account yesterday but now ye are trying to take 24 euro more back out I had cancelled it all this is extremely frustrating as I cannot afford this I am just a college student and this is giving me unnecessary stress and anxiety please get rid of my whole account I regret even trying out the website

Anand Sri Bhattacharya · Answer

Hello @Shannonjmb,I hope you are doing well, and thanks for reaching out. We're sorry for the trouble you had.We checked and verified your Adobe ID(email), which you have used to log in to the community platform, and see that it is at grace past due payment status. Please check this article for more details on the cancellation and refund process, as well as the terms and conditions: https://adobe.ly/4e0f8ZbI hope this helps, and please reach out if you need any assistance.Regards,Anand Sri.

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