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T
Thomas
Participant
July 13, 2026
Question

I have an active subscription but I can’t find it in the App Store. I want to cancel it.

  • July 13, 2026
  • 1 reply
  • 10 views

I currently hold an active subscription, but I am unable to locate it within the App Store. Could you please provide guidance on how to proceed with cancelling this subscription?

    1 reply

    Amal Jaiswal
    Community Manager
    Amal JaiswalCommunity Manager
    Community Manager
    July 13, 2026

    Hi there 


    Hope you're doing well, and thanks for reaching out. We are sorry for the trouble you are experiencing.

    Please check the steps shared in the help article https://adobe.ly/3SKPtNi to know more about the cancellation and refund process/policy.

    ~Amal

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