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Question

I have app to Acrobat Pro subscription which I had purchased from web. I am trying to use it on my Android mobile. For Acrobat it is working for all tools but for crop tool it is again asking to subscribe

Forum|Forum|1 month ago
August 24, 2026
14 replies
149 views

Purchased Creative cloud pro subscription. Crop tool not working on Android Acrobat pro app

V

VelivelaAuthor

Participating Frequently

Hello Sir, any update regarding this issue?

Meenakshi Negi

Community Manager

Hi Velivela,

Hope you are doing well!

We are sorry as this is taking time. We will check with the team and share the progress on this.

We appreciate your patience.

Thanks,

Meenakshi

V

VelivelaAuthor

Participating Frequently

I had sent private message. Please check it and let me know

Thank you

Amal Jaiswal

Community Manager

Hi there,

Thankyou for sharing the private message, please give us some time to get this checked, we will keep you posted on the updates.

~Amal

Meenakshi Negi

Community Manager

Hi Velivela,

Thank you for reaching out, and sorry for the trouble caused.

Please ensure that you are signed in with the credentials that were used to purchase the subscription.

To resolve the issue, please follow these steps:

1. Sign out of the application.

2. Restart your device.

3. Open the application again and sign in manually by entering your email address and password. Please do not use the saved credentials.

After completing these steps, try using the tool in the application again. If you continue to encounter any issues, please let us know.

Thanks,

Meenakshi

V

VelivelaAuthor

Participating Frequently

Hello Madam, I followed all the steps as you mentioned, but the same issue is coming up again. The issue hasn't been resolved.

Amal Jaiswal

Community Manager

Hi @Velivela

Hope you are doing well and we are sorry to hear that the issue still exists. Please try to restore the purchae and see if that helps. Tap on the Profile Icon > Subscriptions > Restore Purchase, once done, reboot the application and check.

Let us know how it goes.

~Amal

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