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V
Velivela
Participant
August 24, 2026
Question

I have app to Acrobat Pro subscription which I had purchased from web. I am trying to use it on my Android mobile. For Acrobat it is working for all tools but for crop tool it is again asking to subscribe

  • August 24, 2026
  • 5 replies
  • 29 views

Purchased Creative cloud pro subscription. Crop tool not working on Android Acrobat pro app

    5 replies

    Meenakshi0101
    Community Manager
    Meenakshi0101Community Manager
    Community Manager
    August 24, 2026

    Hi Velivela,


    Thank you for reaching out, and sorry for the trouble caused.


    Please ensure that you are signed in with the credentials that were used to purchase the subscription. 

    To resolve the issue, please follow these steps:

    1. Sign out of the application.

    2. Restart your device.

    3. Open the application again and sign in manually by entering your email address and password. Please do not use the saved credentials.


    After completing these steps, try using the tool in the application again. If you continue to encounter any issues, please let us know.


    Thanks,

    Meenakshi

    V
    VelivelaAuthor
    Participant
    August 25, 2026

    Hello Madam, I followed all the steps as you mentioned, but the same issue is coming up again. The issue hasn't been resolved.

    Amal Jaiswal
    Community Manager
    Amal JaiswalCommunity Manager
    Community Manager
    August 25, 2026

    Hi ​@Velivela 

    Hope you are doing well and we are sorry to hear that the issue still exists. Please try to restore the purchae and see if that helps. Tap on the Profile Icon > Subscriptions > Restore Purchase, once done, reboot the application and check. 

    Let us know how it goes. 

    ~Amal

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