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Joanbiya29207039zq7h
Participant
April 2, 2023
Question

I have been CHARGED!

  • April 2, 2023
  • 1 reply
  • 373 views

I was using this app for my school and accidentally pressed the premium, (WHICH I DIDN'T USE because it wasn't helpful) and they CHARGED ME $75!!! I need to cancel my subscription, a full refund and HELP!! How and who do I contact!!!?

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1 reply

S_S
Community Manager
S_SCommunity Manager
Community Manager
April 5, 2023

Hello @Joanbiya29207039zq7h,

 

I hope you are doing well. I am sorry for your experience with Acrobat Reader Mobile.

 

Since Acrobat Premium is a mobile-based subscription, I suggest you contact the store from where you purchased the subscription.

 

You may refer to the below links for more.

 

For Android

Our help article to learn more:  Subscription Services — Acrobat for Android Help (adobe.com)

Initiate refund from the store: Request a refund on Google Play - Google Play Help

 

For iOS 

Our help article to learn more: Manage subscriptions — Acrobat for iOS Help (adobe.com)

Initiate refund from the store: Request a refund for apps or content you bought from Apple - Apple Support.

 

Let me know if this helps.

 

Thanks,

Souvik.

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