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jessica_3022
Participant
Oct 7, 2026 1:55 AM UTC
Answered

I have been charged every month since May for a subscription but every time I try to cancel it, it says I don’t have a subscription. How do I stop it from withdrawing money from my account??

I have been charged every month since May for a subscription but every time I try to cancel it, it says I don’t have a subscription. How do I stop it from withdrawing money from my account??

    Amal Jaiswal
    Amal JaiswalCorrect answer
    Community Manager
    Oct 7, 2026 12:19 PM UTC

    Hi there

    Hope you are doing well, and thanks for reaching out. We are sorry for the trouble you are experiencing. 

    Please check the steps shared in the help article https://adobe.ly/4hKoEDc and see if that works.


    Regards
    Amal

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    1 reply

    Amal Jaiswal
    Community Manager
    Amal JaiswalCommunity ManagerCorrect answer
    Community Manager
    Oct 7, 2026 12:19 PM UTC

    Hi there

    Hope you are doing well, and thanks for reaching out. We are sorry for the trouble you are experiencing. 

    Please check the steps shared in the help article https://adobe.ly/4hKoEDc and see if that works.


    Regards
    Amal

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