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bonnie_9560
Participant
January 1, 2025
Question

I have been paying for this for 4 years didn’t know

  • January 1, 2025
  • 1 reply
  • 136 views

Hi! So I got a budging app for my phone that also connects to your bank to try to help you get rid of unwanted subscription. I found out I have been paying for adobe every month for about 4 years. Did not know. Do not use. I cannot figure out you to cancel. I follow the instructions on how to cancel but it doesn't show up under subscriptions on my iPhone or on the app. I can't even fine an email to "talk" to someone. This is a sneaky scam. I did not sign up for this app only to not use it or even know I had it for 4 years. I need it canceled and I think I should get at least some of my money back 

    1 reply

    Amal.
    Community Manager
    Amal.Community Manager
    Community Manager
    January 1, 2025

    Hi there

     

    Thank you for reaching out to us. I hope this message finds you well.

    I have reviewed the Adobe account associated with the Adobe ID you’re currently using in this community. However, I couldn’t locate any active or paid subscriptions linked to this account.

    To assist you further, could you please confirm the Adobe ID (email address) used to purchase the subscription? This will help us track the details more accurately and resolve the issue promptly.

    Looking forward to your response.

     

     

     

     

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