Skip to main content
M
mayank27547178gx22
Participant
December 13, 2022
Question

I have been wrongly charged

  • December 13, 2022
  • 1 reply
  • 507 views

 It was written that app has 7 days trail period and I can cancel before trail period. I cancelled within half an hour as the app was not fulfilling the purpose but still whole amount was Deducted from my account and I received an email that nothing will be refunded. This is wrong.

    This topic has been closed for replies.

    1 reply

    Krutikka D
    Community Manager
    Krutikka DCommunity Manager
    Community Manager
    December 13, 2022

    Hello @mayank27547178gx22 

     

    I hope you're doing great.

     

    As checked, you have a monthly billing, and a trial is not applicable for monthly billing subscriptions due to which you were charged.

     

    Since Acrobat premium is a mobile-based subscription,  I suggest contacting the store where you purchased the subscription.

    For Android
    Initiate refund from the store: Request a refund on Google Play - Google Play Help.

     

    I hope this helps.

     

    Regards,

    Krutikka

    Terms & ConditionsAccessibility statement
    Using the community Terms of use Privacy Cookie preferences Do not sell or share my personal information ad choicesAdChoices