I have opted for adobe premium trial version. But im charges on my card for a month

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I wanted to tried the adobe premium version. I was given option to provide details for subscription to use 7days free trial. But I’m charged stating am subscribed to premium for a month

B

Bubbly_Aurae14eAuthor

Participant

Hi. Thanks for the reply. I cancelled it immediately but it still debited my amount and the expiration date is set for one month from the date I purchased. Why does it charge for a month immediately?

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Amal Jaiswal

Community Manager

Hi @Bubbly_Aurae14e

Hope you are doing well.

We have checked your Adobe account linked to the Adobe ID you are using on this community and found that you have an active plan for Acrobat Premium via Apple/Intune. Purchased on a month -month basis.

We do not have full access to this account, as you are within the 14-day refund window. Please contact the Apple App Store Support team to raise the cancellation/refund request.

Regards

Amal

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Amal Jaiswal

Community Manager

Hi there

Hope you're doing well, and thanks for reaching out. We are sorry for the trouble you are experiencing.
Please check the steps shared in the help article https://adobe.ly/3SKPtNi to know more about the cancellation and refund process/policy.

Regards
Amal

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