I have paid for my subscription, and now I am being told pay again.

​Hi @Alluring_perfectionf44f ,

Hope you are doing well, and thanks for reaching out. We are sorry for the trouble you are experiencing.

A couple of things would help pin down what's going on:

• When you're prompted to pay, is it a full "subscribe" screen, or a smaller in-app prompt for a specific premium feature (like editing or exporting)?

• Which platform are you using  iOS, Android, or the web?

While you check those, here's what usually fixes it:

1. Sign in to https://adobe.ly/4cM2HR0, go to Plans, and confirm your Acrobat Premium plan shows as active there.

2. Sign out of the Acrobat app completely, then sign back in with the exact same email you used to buy the plan. Mixing up two Adobe IDs is one of the most common causes of this.

3. Use the "Restore Purchase" option in the app, tap on the Profile Icon > Subscriptions > Restore Purchase. This re-links your purchase to your account without charging you again.

4. On Android, try clearing the app's cache (Settings > Apps > Acrobat > Storage > Clear cache), then reopen it.

5. On iOS, offload the app (Settings > General > iPhone Storage > Acrobat > Offload App) and reinstall it from the App Store. This clears out any stuck local data without deleting your account info.

Let us know what you find and whether any of these get you back in.

Regards
Amal