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Participant
February 16, 2025
Question

I have pay for subscription, but we get not subscription

  • February 16, 2025
  • 1 reply
  • 111 views
  •  Where is my subscription I have already payment for subscription 

1 reply

Amal.
Community Manager
Community Manager
February 19, 2025

Hi there

 

Hope you are doing well and thanks for reaching out.

 

I have checked the Adobe Account linked with the Adobe ID you are using on this community and found that you have an active plan Acrobat Premium.

 

Please try to log-out from the Acrobat Reader mobile app, reboot the device and re-login with the same Adobe ID and check. if it still doesn't work, tap on the profile icon > Subscriptions > Restore Purchases and see if that works.

 

Let us know how it goes.