I have premium but still I can't edit a single pdf.

Hi @Beauteous_precision0356

I hope you are doing well, and thanks for reaching out. I understand it’s frustrating when you are paying for Premium and the edit tools don’t respond, so let’s work out whether this is a sign-in or subscription issue or something with the app.

Could you please try the following:

• Make sure you are signed in to the app with the same Adobe ID or store account you used to buy Premium.

• If the app doesn’t recognise your purchase, go to your profile icon, open Subscriptions and tap Restore Purchases.

• If you are on an iPhone or iPad, offload the app and reinstall it. Go to Settings > General > iPhone Storage (or iPad Storage), select Acrobat Reader, tap Offload App, then tap Reinstall App and sign in again.

• If you are on an Android device, clear the app cache. Go to Settings > Apps > Acrobat Reader > Storage and tap Clear cache, then reopen the app.

• Open a PDF that has selectable text and follow this guide to edit it: Edit text in PDFs using Acrobat on mobile. It also covers the basics if you are learning the editing tools.

If the tools still don’t respond, it would help if you could share:

• Whether you use an iPhone/iPad or an Android device, and the app version

• What you see when you tap the edit tool, such as an error message, a message about upgrading, or nothing at all. A small video recording of the steps you are taking and the issue as it occurs would be very helpful.

• Whether it happens with every PDF or only a specific file, for example a scanned one

Let us know how it goes.

Regards,
Amal