I have subscribed for one year and could not use it

Forum|Forum|3 years ago
July 14, 2022
1 reply
714 views

Hi I'm Abdoul Aziz Sacko from mali. I have subscribed to adobe reader for one year at first time for 29$ some months later I could not use it to edit a docs. And I subscribed for second time for one month that month has finished 10th July. And the one year should finish in April 2023 but still I can use it to edit docs

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S_S

Community Manager

Hello Abdoul,

I hope you are doing well. I am sorry for the trouble.

I checked with your account and saw that the subscriptions you were referring to are cancelled due to which you are not able to use the premium features.

If the subscription shows active on your end, please share a screenshot of the subscription page and the subscription details so that we can investigate further.

Thanks,

Souvik.

A

Abdoul Aziz24816579nkf5Author

Participant

Here are the photos

S_S

Community Manager

@Abdoul Aziz24816579nkf5 Hi,

Thank you for sharing the screenshots. I have shared the information with the team to check internally about the problem and will reach out to you at the earliest possible.

Thanks,

Souvik.

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