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XoliZn
XoliZn
Participant
May 12, 2026
Answered

I have subscribed for yearly plan but you are charging or deducting every month, I’ve even decided to cancel a plan but you’re still deducting m. What must I do?

Why am I charging R519 every month yet when I joined it was a yearly plan. Which means I was supposed to pay once a month?

    Amal Jaiswal
    Amal JaiswalCorrect answer
    Community Manager
    May 13, 2026

    Hi there 

     

    Hope you are doing well and thanks for reaching out. We are sorry for the trouble. 

     

    Please check the steps shared in the help article https://community.adobe.com/announcements-14/how-to-cancel-acrobat-mobile-or-scan-premium-subscriptions-7293  for more information about cancellation and refund process/policy.

     

    ~Amal

     

    View reply

    1 reply

    Amal Jaiswal
    Community Manager
    Amal JaiswalCommunity ManagerCorrect answer
    Community Manager
    May 13, 2026

    Hi there 

     

    Hope you are doing well and thanks for reaching out. We are sorry for the trouble. 

     

    Please check the steps shared in the help article https://community.adobe.com/announcements-14/how-to-cancel-acrobat-mobile-or-scan-premium-subscriptions-7293  for more information about cancellation and refund process/policy.

     

    ~Amal

     

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