I have subscribed for yearly plan but you are charging or deducting every month, I’ve even decided to cancel a plan but you’re still deducting m. What must I do?

Why am I charging R519 every month yet when I joined it was a yearly plan. Which means I was supposed to pay once a month?

Correct answer Amal Jaiswal

Hi there

Hope you are doing well and thanks for reaching out. We are sorry for the trouble.

Please check the steps shared in the help article https://community.adobe.com/announcements-14/how-to-cancel-acrobat-mobile-or-scan-premium-subscriptions-7293 for more information about cancellation and refund process/policy.

~Amal

Correct answer

Community Manager

Hi there

Hope you are doing well and thanks for reaching out. We are sorry for the trouble.

Please check the steps shared in the help article https://community.adobe.com/announcements-14/how-to-cancel-acrobat-mobile-or-scan-premium-subscriptions-7293 for more information about cancellation and refund process/policy.

~Amal

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