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R
Roger Kho
Participant
April 23, 2025
Answered

I have subscribed to Adobe Premium but when I login, it still show my free account.

  • April 23, 2025
  • 1 reply
  • 170 views

How can I login to my Adobe Premium?

    Correct answer Amal.

    Hi there

     

    Hope you are doing well and thanks for reaching out.

     

    I have checked the Adobe account linked with the Adobe ID you are using on this community and unable to find any active/paid subscription. If you have used a different Adobe ID (Email) for the subscription, please let us know via private message so we can track it further for you.

     

    You may also check the self help page https://helpx.adobe.com/acrobat/mobile-app-faq.html for future reference.

    1 reply

    Amal.
    Community Manager
    Amal.Community ManagerCorrect answer
    Community Manager
    May 7, 2025

    Hi there

     

    Hope you are doing well and thanks for reaching out.

     

    I have checked the Adobe account linked with the Adobe ID you are using on this community and unable to find any active/paid subscription. If you have used a different Adobe ID (Email) for the subscription, please let us know via private message so we can track it further for you.

     

    You may also check the self help page https://helpx.adobe.com/acrobat/mobile-app-faq.html for future reference.

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