Amal JaiswalCorrect answer
Community Manager
July 7, 2026
Hi @--removed--
Hope you are doing well, and thanks for reaching out. We are sorry for the trouble.
I have checked your Adobe account linked with the Adobe ID you are using on this community and found an active plan for Acrobat Premium purchased recently. As you have already tried removing the app and reinstalling it, with no success. Please try to log out and re-login with your Adobe credentials and try to restore the purchase. Tap on profile icon > Subscriptions > Restore Purchase and check if that helps.
You may also try to clear the app cache from your device settings > Apps > Acrobat > Storage > Clear Cache and reboot the device once and check.
Let us know how it goes.
~Amal
