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Salam24983548lmr0
Participant
June 24, 2022
Question

I have trouble restoring my subscription

  • June 24, 2022
  • 1 reply
  • 2727 views

I'm having issues with my subscription, I tried restoring it,they said they saw I had a subscription but its attached ro another email,whereas this is the only Adobe account I have and that is only email I attached. I'm using Adobe 22.06.00 (20220614.115655) iPhone 11 pro with ios 15.1. Please I need an answer urgently cos this has been delaying my work. Thanks 

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1 reply

S_S
Community Manager
S_SCommunity Manager
Community Manager
June 24, 2022

Hello Salam,

 

I hope you are doing well. I am sorry for your experience with Acrobat Reader Mobile.

 

I tried searching for an active subscription using the email address that you have registered here on the community but couldn't.

 

You could have a subscription with your Apple ID and are signed in using your Google ID.

 

Please try the below steps:

1. Log out of Acrobat Reader Mobile;

2. Reboot the device;

3. Login using your Apple ID.

 

Let me know if it helps.

 

Thanks,

Souvik.

    S
    Salam24983548lmr0Author
    Participant
    June 28, 2022

    I'm still having the same issues even after I did that multiple times. The email address attached to the subscription is the email address I used to setup this Adobe community, and my Apple ID is the same with the email address 

    S_S
    Community Manager
    S_SCommunity Manager
    Community Manager
    June 28, 2022

    Hello,

     

    I cannot find an active subscription on the email address registered here.

     

    It would be great if you could share with me the subscription details from your App store so I can investigate further. 

    If the subscription is active on your end, you are being charged for the same, right? Please share a screenshot of the receipt for the latest charge made for the subscription and the Order details from App store and I will get it checked from the backend and get back with the resolution.

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