I just paid for my annual subscription, but I still appear as a free-tier user. What should I do?

Forum|Forum|2 days ago
July 24, 2026
3 replies
29 views

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AnaaroblesAuthor

Participant

Amal Jaiswal

Community Manager

Hi there

Thanks for sharing the details.

Please confirm if you have purchased the plan from App Store, Google Play Store, or Samsung Store, so we can get this checked further with our backend team.

~Amal

A

AnaaroblesAuthor

Participant

Samsung store

A

AnaaroblesAuthor

Participant

Amal Jaiswal

Community Manager

Hi @Anaarobles

Hope you are doing well, and thanks for reaching out. We are sorry for the trouble.

I have checked your Adobe account linked with the Adobe ID you are using on this community, and am unable to track any active/paid subscription. Please log out of the application, reboot the device once, and re-login with the correct Adobe ID and see if that helps.

~Amal

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